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Store Email Addresses

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

You can have up to five different email addresses to represent distinct functions or departments for each store or view. In addition to the following predefined email identities, there are a few custom identities that you can set up according to your needs.

  • General Contact
  • Sales Representative
  • Customer Support

Each identity and its associated email address can be associated with specific automated email messages and appear as the sender of email messages that are sent from your store.

Step 1: Set up the email addresses for your domain

Before you can configure email addresses for the store, each must be set up as a valid email address for your domain. Follow the instructions from your server administrator or email hosting provider to create each email addresses that is needed.

Step 2: Configure the email addresses for your store

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. Under General in the left panel, choose Store Email Addresses.

  3. Expand Expansion selector the General Contact section and do the following:

    General configuration - store email addresses General Contact

    • In the Sender Name field, enter the name of the person that is associated with the General Contact identity to appear as the sender of any email messages.

    • In the Sender Email field, enter the associated email address.

  4. Repeat this process for each store email address that you plan to use.

  5. When complete, click Save Config.

Step 3: Update the sales email configuration

If you use custom email addresses, make sure to update the configuration of any related email messages, so the correct identity appears as the sender.

  1. In the left panel, expand Sales and choose Sales Emails.

    The page has a separate section for each of the following:

    • Order and Order Comments
    • Invoice and Invoice Comments
    • Shipment and Shipment Comments
    • Credit Memo and Credit Memo Comments
    • RMA, RMA Authorization, RMA Admin Comments, and RMA Customer Comments

  2. Starting with Order, expand the section for each message and make sure that the correct sender is selected.

    Sales configuration - sales emails Sales Email Order Configuration

  3. When complete, click Save Config.

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