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Returns Attribute
The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
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The Returns Attributes are used to store information that is needed during the product return process. The default attributes include the condition of the returned product, the reason for the return, and a field that indicates how the return was resolved. The process to create a returns attribute is similar to creating a customer attribute.
Returns Attributes
Create a returns attribute
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On the Admin sidebar, go to Stores > Attributes > Returns.
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In the upper-right corner, click Add New Attribute.
Follow the same process that you use to create a customer attribute.
New Return Attribute