After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Admin Sign In

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

You will first learn how to sign in and out of the Admin and how to reset your password. All of the instructions in the rest of this guide are written for a user with full administrative privileges and begin with the assumption that you are logged in to the Admin. See Permissions for more info about Admin users and roles.

The Advanced Admin configuration determines how many times an admin user can try to log in before the account is locked. By default, six attempts are allowed. See Locked Users for information about unlocking a user account.

Depending on Admin configurations, you may also need to resolve a CAPTCHA or reCAPTCHA or enter a configured Two-Factor Authentication code.

When entering your credentials, the username and password may automatically populate if your browser is set to use the autocomplete function. If enabled, you can save your credentials for the Magento Admin login page.

Admin Sign In

Sign In to the Admin

  1. Enter the URL that was specified during the installation followed by the base URL of your store’s Admin in your browser.

    The default Admin URLs look something like

    You can bookmark the page or save a shortcut on your desktop for easy access.

  2. Enter your Admin Username and Password.

    These values may populate depending on your browser’s autocomplete setting.

  3. (Optional) Resolve a CAPTCHA or reCAPTCHA or enter a configured Two-Factor Authentication code.

  4. Click Sign in.

The first time anyone signs in to the Admin, it displays the Allow admin usage data collection dialog. See Store Admin for more information.

Reset your password

  1. Enter the Email Address that is associated with the Admin account.

    Forgot Password

  2. Click Retrieve Password.

    If an account is associated with the email address, an email will be sent to reset your password.

    An Admin password must be seven or more characters long and include both letters and numbers. See Configuring Admin Security for information about password options.

Sign Out of the Admin

  1. In the upper-right corner, click the Account (Account) icon.

  2. Click Sign Out.

Sign Out

The Sign In page displays a message that you are logged out. We recommend you sign out of the Admin any time you leave your computer unattended.