After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Shipping Experiences

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Due to the shutdown of Temando, the provider of the technology behind Magento Shipping, it is no longer possible to create a new Magento Shipping account. For detailed status information and recommendations for new shipping implementations in Adobe Commerce and Magento Open Source, see the shipping solutions page.

Use the Shipping Experiences option in the Magento Shipping Portal menu to create rules that automate the shipping process. Each shipping experience rule is associated with a specific step in the shipment workflow. Shipping experiences are managed in the Magento Shipping Portal, but can be accessed in the Magento Admin (Stores > Shipping > Experiences).

Most shipping experience rules are dependent on the configuration for your Locations, Carriers, and Packaging shipping profiles, you should complete the basic setup for each before creating a shipping experience rule.

Shipping Experience

Shipment Workflow

Your customer is ready to check out their cart.
- Qualify Rules
You receive your customer’s order.
- Allocation
- Rules
- Quoting Rules
- Batch Fulfillment Rules
- Fulfillment Rules
Shipment is dispatched.
Delivery arrives.

See Create a Shipping Experience Rule.