After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Store Credit

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
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Store credit is an amount that is restored to a customer account. Customers can use their store credit to pay for purchases, and administrators can use store credit for cash refunds. Gift card balances can be credited to the customer’s account, instead of using the gift card code for future purchases.

After an order is paid and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo. A credit memo differs from a refund because the amount of the credit is restored to the customer’s account where it can be used for future purchases. In some cases, a refund can be given at the same time that a credit memo is issued, and applied to the customer’s balance of store credit. The amount of store credit that is available in the customer’s account is specified in the configuration.

Store credit workflow

Step 1: Customer login
Customer logs into account before beginning the checkout process.
Step 2: Use Store
Credit During the Review & Payments step of the checkout process, the customer selects Use Store Credit as a payment option. The available balance is displayed in parentheses. If the available balance is greater than the order grand total, the other payment methods are no longer displayed.
Step 3: Credit applied to order
The amount of store credit that is applied to the order appears with the order totals, and is subtracted from the grand total.
Step 4: Customer balance adjusted
The customer’s available balance is adjusted when the order is placed.