After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Applying Store Credit

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
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Store administrators can view the credit balance and history from the customer account, and also apply store credit to a purchase.

Customer credit balance and history

View the credit balance

  1. On the Admin sidebar, go to Customers > Operations > All Customers.

  2. Find the customer in the grid.

  3. In the Action column, click Edit.

  4. In the left panel, choose Store Credit.

Store Credit Balance

Apply a credit balance to an order

As a store administrator, you can do a number of things on behalf of a customer. This includes submitting orders. When you create an order, you can apply a Store Credit balance that is due to the customer. The available balance is displayed in the Payment & Shipping Information section. Select the Use Store Credit checkbox to apply the balance, or a portion of the balance if the order total is less.

Apply the store credit balance to the order