After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Managing a Shopping Cart

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
Magento Commerce only. Learn more.

To begin an assisted shopping session, the customer must be logged into their account from the storefront to make the information available. If the customer does not have an account, you can create one.

Shopping Cart in in the customer account

Verify that the customer is logged in

  1. On the Admin sidebar, go to Customers > Now Online.

    All visitors to the store and logged in customers appear in the list.

    Customers Now Online

Offer assisted shopping

  1. On the Admin sidebar, go to Customers > All Customers.

  2. In the list, open the customer record in edit mode.

    To find the customer record in a hurry, use the Filters control.

    In the customer profile under Personal Information, the Last Logged In date and time shows that the customer is currently online.

    Customer profile of an online customer

  3. To enter assisted shopping mode, click Manage Shopping Cart in the top button bar.

    Assisted shopping mode

Add products to cart by attribute

  1. Expand the Products section.

  2. Find a product to add using any of the filters at the top of each column.

  3. Click Search.

  4. Use one of the following series of steps according to the product type:

Add a simple product

  1. Click the product that you want to order.

    This action selects the record and sets Quantity to the default value of 1.

  2. If necessary, update the quantity ordered.

  3. On the left above the grid, click Add selections to my cart.

    Add Product to Cart

    The line item is added to the Shopping Cart at the top of the page.

    Cart Updated

Add a configurable product

  1. In the grid, click Configure next to the product name.


  2. In the Associated Products dialog, choose each product option to describe the item to be ordered, enter the Quantity, and click OK.

    Choose product options

    The product is selected with a checkmark and the quantity ordered appears in the grid.

  3. To add the product to the cart, click Add selections to my cart.

    Configurable product in the cart

  4. Update product options in the cart if needed:

    • Click Configure.

    • Update the options and then click OK.

Add product by SKU

  1. Expand the Add to Shopping Cart by SKU section.

  2. Add products individually by SKU or add products by uploading a CSV file.

Add items individually by SKU

  1. Enter the SKU and Qty of the item to be ordered.

  2. To order another product, click Add another.

    Add Products by SKU

  3. Click Add selections to my cart.

  4. If the item is a configurable product, choose the product options when prompted, and then click Add to Shopping Cart.

    Add Products by SKU

Add products by uploading a CSV file

  1. Prepare a csv file with the items to be added to the cart.

    The file must contain only two columns, with sku and qty in the header.

  2. Upload the prepared file:

    • Click Choose File.

    • Select the file to be uploaded from your directory.

Transfer an item

Items can be transferred to the cart from a customer wish list, as well as recently viewed, compared, or ordered items. The number of items in each section appears in parentheses after the section header.

  1. Expand one of the following sections.

    • Wish List
    • Products in the Comparison List
    • Recently Compared Products
    • Recently Viewed Products
    • Last Ordered Items
  2. In the grid, select each product to be ordered and enter the Quantity.

  3. To enter the options for a configurable product, click Configure and set the product options as needed.

  4. Click Add selections to my cart.

  5. Apply a coupon code if available:

    • For Apply Coupon Code, enter a valid coupon code.

    • Click the Apply () arrow.

  6. Adjust the quantity ordered as needed:

    • In the Qty column of the product to be adjusted, enter the correct amount.

    • Click Update Items and Quantities.

Create the order

  1. Click Create Order.

    The Create New Order page shows the items in the cart, followed by the shipping and payment information.

  2. Complete the shipping and payment information.

  3. Click Submit Order.

To learn more, see Creating an Order.