After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Canceling a Shipment

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Before a shipment is dispatched to a carrier, it can be canceled by opening the order and navigating to the shipment, provided the carrier supports cancellations. Some carriers restrict or limit cancellations after a booking. For example, UPS allows cancellations, but requires that you wait 24 hours after the shipment is booked. If a shipment is canceled, the cancellation cannot be reversed. The only recourse is to recreate the order.

Cancel a shipment

  1. On the Admin menu, go to Sales > Orders.

  2. Find the order in the grid.

  3. In the Action column, choose View.

  4. In the left panel, choose Shipments.

    If the shipment can be canceled, Cancel Shipment appears as an option in the top button bar.

  5. Click Cancel Shipment.

  6. When prompted to confirm, click OK.

The status of the shipment changes to Canceled. If the carrier does not support cancellations, an error message appears and explains why the shipment could not be canceled.