After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.
Allow Reorders
The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
When enabled, reorders can be made directly from the customer account or from the original order in the Admin. Reorders are enabled by default.
Customer reorder link in the Admin
Criteria for reorder to be allowed for an order
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The Allow Reorder configuration option must be enabled.
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If order is in
HoldorPayment Reviewstatus, the reorder option is disabled. -
If any of the items in the order is unavailable, out of stock, or disabled, the reorder option is disabled.
Configure customer reorders
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On the Admin sidebar, go to Stores > Settings > Configuration.
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In the left panel, expand Sales and choose Sales underneath.
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Expand
the Reorder section. -
Set Allow Reorder to one of the following:
Yes Allows reorders from the customer account or orders list in the Admin. No Disables reorders. -
Click Save Config.
