After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.
Order Search
The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
Use the Search box at the upper-left of the Orders grid to find specific orders by keyword. The page also provides advanced filtering tools that you can use to filter the order records displayed in the grid.
Order Search box
Search for a matching order
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Enter a search term into the search box.
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Click the Search
icon to display the results.
Filter the the grid display
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Click the Filters
tool to display the selection of search filters. -
Complete as many of the filters as needed to describe the order(s) that you want to find.
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Click Apply Filters to display the results.
Order filters
Search filters
| Filter | Description |
|---|---|
| ID | Filters the search based on order ID. |
| Bill-to Name | Filters the search by the name of the person who is responsible to pay for the order. |
| Ship-to Name | Filters the search by the name of the person to whom each order is shipped. |
| Purchase Point | Filters the search by website, store, or store view where the order was placed. |
| Status | Filters the search based on order status. Options: Canceled / Closed / Complete / Suspected Fraud / On Hold / Payment Review PayPal / Canceled / Reversal Pending / Pending Payment Processing |
| Purchase Date | Filters the search based on the date purchased. To find orders within a range of dates, enter both the From and To dates. |
| Grand Total (Base) | Filters the search based on the Grand Total of each order. |
| Grand Total (Purchased) | Filters the search based on Grand Total of items purchased in each order. |
| Apply Filters | Applies all filters to the search. |
| Cancel | Cancels the current search. |
| Clear All | Clears all search filters. |