After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Order Status

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

All orders have an order status that is associated with a stage in the order processing workflow. The status of each order is shown in the Status column of the Orders grid. Your store has a set of predefined order status and order state settings. The order state describes the position of an order in the workflow.

Order Status

Predefined order status

Order status Status code
Processing processing
Suspected Fraud fraud
Pending Payment pending_payment
Payment Review payment_review
Pending pending
On Hold holded
Complete complete
Closed closed
Canceled canceled
PayPal Canceled Reversal paypay_canceled_reversal
Pending PayPal pending_paypal
PayPal Reversed paypal_reversed

Order status workflow