After July 2021, the 2.3.x release line will no longer receive quality fixes, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in April 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x and PHP 7.4.x to help maintain PCI compliance.

Order Status Notification

Customers can track the status of their orders by RSS feed if the Order RSS feed is enabled in the configuration.  When enabled, a link to the RSS feed appears on each order.

Customer Order Status Notification

Enable order status notification

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Catalog and choose RSS Feeds.

  3. Expand the Orders section.

  4. Set Customer Order Status Notification to Enable.

  5. When complete, click Save Config.