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Shipping an Order

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

An order that has been paid, but is awaiting shipment has the Processing status. The shipment record contains a detailed history of the fulfillment process associated with the order. Partial shipments can be made until the order is fulfilled.

Ship an order

  1. On the Admin sidebar, go to Sales > Orders.

  2. In the Orders list, find the order to be shipped and click to open it.

  3. In the upper-right corner, click Ship.

  4. If you need to update the billing or shipping address:

    • Click Edit in the upper-right corner of the section.

    • Make the necessary changes and click Save Order Address.

  5. To have the carrier generate a shipping label, select the Create Shipping Label checkbox and set the options:

    • To add a tracking number, scroll down to the Shipping Information section and click Add Tracking Number.

    • Do one of the following:

      • Select the Carrier and enter the tracking Number.

      • Set Carrier to Custom Value, enter a Title for the custom carrier, and enter the tracking Number.

  6. To make a partial shipment, scroll down to the Items to Ship section and enter the Qty to Ship for each item.

  7. To notify customers by email of the shipment, do the following:

    • Enter any comments you would like to include in the Shipment Comments box.

    • To include the comments in the notification email that is sent to the customer, select the Append Comments checkbox.

    • To send a copy of the shipment email to yourself, select the Email Copy of Shipment checkbox.

      The status of an invoice email appears next to the invoice number of the completed invoice as either sent or not sent.

  8. When complete, click Submit Shipment.

    The status of the order changes from Processing to Complete.

View the shipment detail

  1. On the Admin sidebar, go to Sales > Shipments.

  2. Find the shipment in the list and click to open the record.

  3. If you want to add a comment to the order, scroll down to the Comments History section and enter the comment in the box.

    • To send the comment to the customer by email, select the Notify Customer by Email checkbox.

    • To post the comment in the customer’s account, select the Visible on Frontend checkbox.

  4. Click Submit Comment.