After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.
Pending Payment Order Lifetime
The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
The lifetime of orders with pending payments is determined by the Orders Cron Settings configuration. The default value is set to 480 minutes, which is eight hours.
Set the lifetime of orders with pending payments
-
On the Admin sidebar, go to Stores > Settings > Configuration.
-
In the left panel, expand Sales and choose Sales underneath.
-
Expand
the Orders Cron Settings section.
Orders Cron Settings -
For Pending Payment Order Lifetime (minutes), enter the number of minutes before a pending payment expires.
-
Click Save Config.