After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.


The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Due to the shutdown of Temando, the provider of the technology behind Magento Shipping, it is no longer possible to create a new Magento Shipping account. For detailed status information and recommendations for new shipping implementations in Adobe Commerce and Magento Open Source, see the shipping solutions page.

If Magento Shipping is enabled, the Dispatches grid lists all shipments that are ready to ship. For each scheduled pickup, you can create a dispatch and printed manifest that includes each package that is to be included, per carrier.

Dispatches grid

Create a dispatch

  1. On the Admin sidebar, go to Sales > Dispatches.

  2. Create the dispatch:

    • Click Create Dispatch.

    • Choose the Carrier.

    • Choose the Location where the packages in the manifest are to be picked up and click Next.

      Carrier and location selection

  3. Set the date and time of the scheduled pick up:

    • For Ready At , choose the date from the calendar.

      Dispatch date

      The date and time must be at least 30 minutes in the future.

    • Click the Time below the calendar and set a scheduled pickup time.

      Dispatch time

  4. Click Finish to schedule the dispatch.

View dispatch details

  1. Find the dispatch in the grid and click View in the Action column, .

    Dispatch Information

  2. Review the dispatch information.

    If a problem is encountered while communicating with the carrier, the report will include a failed shipment.

  3. Click Find Solutions to get help resolving dispatch problems.

    Find a solution

    In this example, the problem was caused by a missing or invalid postal code in our sample data.