A credit memo is a document that shows the amount that is due the customer for a full or partial refund. The amount can be applied toward a purchase or refunded to the customer. For details about the refund workflow, see Returns.
You can print a credit memo for a single order, or for multiple orders as a batch. Before a credit memo can be printed, it must first be generated for the order. The Credit Memos grid lists the credit memos that have been issued to customers.
Credit Memos grid
The methods that are available to issue a refund will depend on the payment method that was used for the order:
An order that was placed using a credit account can be refunded to the respective account:
An order that was paid by credit card through a payment gateway is refunded online by the payment processor.