After July 2021, the 2.3.x release line will no longer receive quality fixes, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in April 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x and PHP 7.4.x to help maintain PCI compliance.

Printing Credit Memos

To print or view the completed credit memo, you must have a PDF reader installed. You can download Adobe Reader at no charge.

  1. On the Admin sidebar, go to Sales > Operations > Credit Memos.

  2. Use one of the following methods to print the credit memo:

Method 1: Print current credit memo

  1. In the grid, open the credit memo.

  2. Click Print.

    Print the credit memo

Method 2: Print multiple credit memos**

  1. In the list, select the checkbox of each credit memo that you want to print.

  2. Set the Actions control to PDF Credit Memos and click Submit.

    Print selected credit memos

  3. When prompted, do one of the following:

    • To save the document, click Save and follow the prompts to save the file to your computer. When the download is complete, open the PDF in Adobe Reader and print the document.

    • To view the document, click Open. The printed-ready PDF credit memo opens in Adobe Reader. From here, you can either print the credit memo or save it to your computer.