After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Configuring Store Credit

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
Magento Commerce only. Learn more.

The store credit configuration controls automatic refunds, the display of available credit in customer accounts, and the email template that is used for notifications sent to customers.

Configure store credit

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Customer Configuration.

  3. Expand the Store Credit Options section.

    Store Credit Options

  4. Set Enable Store Credit Functionality to Yes.

  5. Set the following according to your preference:

    • Show Store Credit History to Customers
    • Refund Store Credit Automatically
  6. Set Store Credit Update Email Sender to the store identity that appears as the sender of email notifications sent to customers.

  7. Set Store Credit Update Email Template to the template that is used for email notifications sent to customers.

  8. Click Save Config.