You are viewing documentation for Amazon Sales Channel 2.x / 3.x.
Refer to Amazon Sales Channel 4.0+ for updated documentation.
After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Inactive Listings

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Listings that display on this tab include your products that have been published to Amazon but are not active on the Amazon marketplace. Your listings could be inactive for a few different reasons. For example, you might not be eligible to list that particular brand. Inactive listings are dictated by Amazon’s listing standards and your Amazon Seller Central account permissions.

In the Actions drop-down:

In the Select drop-down:

If you have listings in process, a message will be displayed above the tabs indicating how many.

Inactive Listings

Amazon Sales Channel Home pages share some common workspace controls that allow you to customize the data that is displayed.

Column Description
Amazon Seller SKU The SKU (Stock Keeping Unit) assigned by Amazon to a product to identify the product, options, price, and manufacturer.
ASIN A unique block of 10 letters and/or numbers that identify items.

ASIN stands for the Amazon Standard Identification Numbers. An ASIN is a unique block of 10 letters and/or numbers that identify items. For books, the ASIN is the same as the ISBN number, but for all other products a new ASIN is created when the item is uploaded to their catalog. You can find an items ASIN on the product detail page on Amazon, along with further details relating to the item.
Product Listing Name The name of the product.
Condition The condition of the product.
Landed Price The listing price for the product plus its shipping price.
Amazon Quantity The quantity available once the product is actively listed on Amazon.
Status The status of the listing, defined by Amazon.
Inactive Reason (if provided by Amazon) Amazon will not always provide a reason for inactive listings, and you may need to reach out to customer support to resolve listing issues. In some instances, Amazon will notify you of a reason. To view these responses, in the Actions column, click View Details. If these issues are resolved and Amazon lifts the error, the products will change to Active listings and move to the Active listings table.
Action List of available actions that can be applied to a specific listing. To apply an action, in the Actions column, click Select to display your options:
View Details
Create Override
Edit Assigned ASIN
Create Alias Seller SKU
Switch to Fulfilled By Amazon/Merchant 
End Listing