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Common Order Processing Tasks

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Amazon Sales Channel can manage your Amazon orders, including emailing the buyer, fulfilling the order (shipping), issuing credits/refunds, adding comments, and more. To manage your Amazon orders, your order settings must be set to create corresponding Magento orders when Amazon orders are received. Amazon order information displays on the Orders tab in Amazon Sales Channel Home.

When corresponding Magento orders are created for Amazon orders, the assigned number displays in the Magento Order Number column. Clicking the order number opens the order in the Magento order processing screen in a new tab. You can process the order as you do your other Magento orders.

When processing an Amazon order, Amazon Sales Channel updates and syncs the order information with your Amazon Seller Central account. Your cron settings determine how often order information is synced between Amazon and Amazon Sales Channel.

Common Magento order processing tasks include:

If an order is in “Unshipped” status, you can cancel an Amazon order on the Amazon Order Details screen. If an order has been shipped, it cannot be canceled.

See Magento Order Management.