After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

PayPal Fraud Management Filter

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

PayPal fraud management filters make it easier to detect and respond to fraudulent transactions, and can be configured to flag, hold for review, or deny riskier payments. Magento order status values changed according to the fraud filter settings.

Filter actions

Action Result
Review The suspected order receives the status Payment Review when the order is placed. You can review the order and approve, or cancel the payment in the Admin, or on the PayPal side. When you click Accept Payment or Deny Payment, no new transactions for the order are created.

If you change the status of the transaction on the PayPal site, you must click Get Payment Update in the Order page of the Admin to apply the changes. If you click Accept Payment or Deny Payment, the changes made at the PayPal site are applied.
Deny The suspected order cannot be placed by the customer, because the corresponding transaction is rejected by PayPal.

To deny the payment from the Admin, click Deny Payment in the upper-right corner of the page. The order status changes to Canceled, the transaction is reverted, and funds are released on the customer account. The corresponding information is added in the Comments History section of the order view.
Flag The suspected order gets the status Processing when it is placed. The corresponding transaction is marked with a flag in the list of the merchant account transactions.