After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Managing Amazon Pay Transactions

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

All purchases made in your store and processed by Amazon Pay can be viewed from the Amazon Pay website. If you receive a request for a refund, follow the normal Magento process to issue a credit memo and make a refund. The Credit Memo option is available after a sales order is invoiced.

Invoice with Credit Memo option displayed Invoice with Credit Memo option

Issue a refund

  1. On the Admin sidebar, go to Sales > Orders.

  2. For the completed order to be refunded, click View in the Action column.

  3. In the button bar, click Credit Memo.

  4. Scroll down to the bottom of the page, and confirm the Refund Totals.

  5. When complete, click Refund Online.

    For more detailed instructions, see Issuing a Credit Memo.

View Amazon Pay activity

  1. Go to

  2. In the header at the Sign In prompt, choose Merchants.

    Merchant Sign In Merchant sign in

  3. When prompted, do the following:

    • Enter your email address or mobile number.

    • Enter your password.

    • Click Sign in.

  4. To view orders from a specific region, choose the region from Account Activity.

    Orders from Region Orders from Region

  5. To find an order, click Can’t find an order? and choose the Amazon service that processed the order.

    Can't find an order? Can’t find an order?