After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Message Log

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
Magento Commerce only. Learn more.

Message Log enables you to view message processing logs, message history, and full error traces for the Connector.

Message Log Message Log

Enable message performance logs

  1. Log into the Magento Commerce Admin.
  2. On the Admin sidebar, go to Stores > Settings > Configuration.
  3. In the left panel, expand MCOM Connector and choose Configuration.
  4. Scroll down to the Performance Monitor section and enable desired New Relic or Logger Output options.
  5. Click Save Config.

See the Message performance section of the Views logs topic in the Order Management System (OMS) documentation for more information about what metrics are available out-of-the-box, an example log file, and more.

View message processing logs

  1. On the Admin sidebar, go to MCOM > Message Log.
  2. Click Filters and add any search criteria you want to employ, such as Topic (message) and direction (ingoing or outgoing).
  3. Click Apply Filters to see your query results.

    Apply filters for your search query Apply filters for your search query

  4. Click View for the message you want to view.

    The Details view for that message appears, including information about the message body and other related history.

  5. If the message was processed with an error, you can click within the History section to see a full error trace.

    Click the History section to see a full error trace See full error trace in History

Information about fatal errors is located in the apache/nginx error log (the same place logs are located for the Connector-less Magento installation).

If you are working in Developer mode, all errors will be visible on your screen.

Retry a topic (message)

You can retry a failed topic (message) in Message Log.

  1. On the Admin sidebar, go to MCOM > Message Log.
  2. To determine whether a topic was successful, see the Status column.

    Successful topics will show a SUCCESS status.

  3. In the leftmost column, select the checkbox for the topic you want to retry.
  4. Click Actions and select Retry.

    The topic (message) is resubmitted.

    Retry a topic (message) Retry a topic (message)