After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Import Your Contacts

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Your dotdigital account is synced with your store, and maintains up-to-date address books of your customers, guests, and subscribers.

View Your Contacts

  1. On the dotdigital menu, go to Campaigns > My campaigns.

    The contact list in the main menu at the top of the page includes customer, guest, and subscription data that is automatically imported from your store.

    dotdigital - my contacts My Contacts

  2. To view the import report, click the Notifications bell ( Notifications icon) in the upper-right corner.

    dotdigital - subscribers address book Address Books

  3. In the first message, click import report.

    dotdigital - import notifications Notifications

  4. In the Notifications list, click import report.

    The Contacts import report includes a summary of all subscribers as well as duplicates, failures, soft and hard bounces, invalid email addresses, and those who have unsubscribed, or have been blocked or globally suppressed. You can use this report to help keep your data clean.

    dotdigital - contacts import report Import Report

  5. After reading the report, click Go to address book.

  6. Return to Contacts > My Contacts from the main menu and click the Magento_Customers address book.

  7. To see all the things you can do with your customer data, click More actions.

    Using what we have covered so far, you should be able to create a newsletter campaign and send it to your list of subscribers.