After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Account Access

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Use the Access option on the Settings menu to add users, and set permissions. Initially, the person who sets up the account is assigned as the “account holder” with responsibility to manage the account.

In addition to general account access, the account holder and any other user with appropriate permissions can set up access for API and transactional email users.

dotdigital - account access Access

Add a New Account User

  1. Click the Settings ( Settings icon) icon at the bottom of the sidebar.

    The Access tab is selected by default.

  2. Click New User. Then, do the following:

    • Enter the Email address of the user.

    • Under Permission, select the checkbox of each activity or type of information that the user has permission to access.

  3. When complete, click Save.

    dotdigital - add user Add a User

    An invitation to join the account is sent to the email address of the new user. To activate the account, the new user must click the activation link, and provide their contact and login information.

    When the account is verified, the new user is added to the Access list and logged in to the account. A chat session opens to help the new user set goals and learn their way around.

    Engagement Cloud - access list New User in Access List

Update User Information

  1. Find the user in the Access list. Then in the Edit column, click Edit (Edit icon).

  2. On the Manage Users page, update the User Details and Permission settings as needed.

  3. When complete, click Save.

    dotdigital - manage users Manage Users

Change Account Permissions

  1. Click the Settings icon at the bottom of the sidebar and choose Account.

  2. Under Permissions, verify the following:

    • Select the All permissions checkbox.
    • Select the checkbox of each permission to be granted the user.
  3. Review and update account details as needed.

  4. When complete, click Save.

Transfer Account Ownership

When ownership is transferred, you lose access to key administration areas of the account. The only way to reverse the change is for the new account owner to transfer the account back to you.

  1. Find the user in the Access list and select the checkbox in the first column.

  2. Set More actions to Make account holder.

    dotdigital - transfer account ownership Transfer Account Ownership

    Enter your password and click Transfer ownership now.

Account Permissions

Permission Description
All permissions Has unrestricted access to the Engagement Cloud account.
Can create contacts Can add individual users and upload multiple users to the account.
Can manage account Can edit account settings and see invoices.
Can send without approval Can send without approval. (Requires Sender permission.)
Can user surveys and forms Can access surveys and forms.
Contact exporter Can export contacts. (Requires Contacts permission.)
Contacts Can access account contacts and email addresses.
Edit campaigns Can edit campaigns.
Programs Can access automated programs.
Reporter Can view reports.
Reporting drill down Can drill down to more detailed report information. (Requires Reporter permission.)
Sender Can send campaigns.
Template Administrator Can manage the template library. (Requires Edit campaigns permission.)