After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Now Online

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

The Now Online option on the Customers menu lists all customers and visitors who are currently online in your store. The interval of time that customers are shown as currently online is set in the configuration, and determines how long the customer’s activity is visible from the Admin. By default, the interval is fifteen minutes.

Online Customers

See all customers currently online

  1. On the Admin sidebar, go to Customers > Online Now.

  2. To help an online customer complete a purchase, see Shopping Assistance.

Configure the time interval

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Customer Configuration.

  3. Expand Expansion selector the Online Customers Options section and do the following:

    Online Customers Options

    • For Online Minutes Interval, enter the number of minutes for the customer session to be visible from the Admin. Leave the field empty to accept the default interval of fifteen minutes.

    • For Customer Data Lifetime, enter the number of minutes before any unsaved data entered by the customer expires.

  4. When complete, click Save Config.

Column Descriptions

Column Description
ID The customer ID of a registered customer.
First Name The first name of a registered customer.
Last Name The last name of a registered customer.
Email The email address of a registered customer.
IP Address The IP address of the computer that customers and guests are using to access your store.
Session Start Time The date and time that marks the beginning of the current customer session.
Last Activity The date and time of the customer’s last activity in your store.
Type Options: Customer / Visitor
Last URL The last URL the customer visited.