After July 2021, the 2.3.x release line will no longer receive quality updates, or user guide updates. PHP 7.3 reaches end of support in December 2021 and Adobe Commerce 2.3.x reaches end of support in September 2022. We strongly recommend planning your upgrade now to Adobe Commerce 2.4.x to help maintain PCI compliance.

Creating an Order

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

For registered customers who need assistance, you can create an entire order directly from the Admin. The Create New Order form includes all the information that is needed to complete the normal checkout process, with activity summaries from the customer’s account dashboard.

Create New Order

Step 1: Create a new order

  1. On the Admin sidebar, click Customers.

  2. Find the customer in the grid.

  3. In the Action column, click Edit.

  4. In the workspace header, click Create Order.

    Workspace header

Step 2: Add products

If your store has multiple views, choose the store view where the order is to be placed.

Add products from the Customer’s Activities section

  1. Select the checkbox of each product in the left panel.

  2. Scroll down and click Update Changes.

    The item appears in the order form.

    Add to Cart

Add products from the catalog

  1. Click Add Products.

    Add Products

  2. In the grid, select the checkbox of each product to be added to the cart and enter the Qty to be purchased.

    Select Products

  3. Configure available product options:

    • Click Configure.

    • Complete the options as needed.

    • Click OK.

    • Click Add Selected Product(s) to Order to update the cart.

  4. Override the price of an item if necessary:

    • Select the Custom Price checkbox and enter the new price in the box below.

    • To update the cart totals, click Update Items and Quantities.

    Custom Price

  5. Complete the following sections as needed for the order:

    • Apply Coupon Codes
    • Payment Method
    • Shipping Method
    • Order Comments

Step 3: Submit the order

Click Submit Order.

A confirmation is sent to the customer and the customer can view the order details from their account.

Order Created