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My Quotes

The information on this page is intended for Adobe Commerce 2.3 customers who are on an extended support contract. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
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If quotes are enabled, the My Quotes section of the account lists all quotes submitted by the customer. Depending on their permissions, only buyers who make purchases on behalf of a company can submit requests to negotiate the price of a purchase.

My Quotes

The buyer begins the process by submitting a request for a quote from the shopping cart. Email is exchanged between the buyer and seller during the negotiation process. For the buyer, the My Quotes page is the focal point for all communication between buyer and seller during the negotiation process. A buyer who accepts the negotiated price offered by the seller can proceed directly to checkout from the quote. Additional discounts cannot be added to the negotiated quote.

View a quote

  1. Log in to your account.

  2. In the left panel, choose My Quotes.

  3. Find the quote in the list and click View in the Action column.

  1. In the open quote to the right of the Items Quoted section, click Print.

  2. Verify the Destination as either a printer or PDF.

  3. Click Print.

Cancel a quote request

  1. In the open quote just above the Items Quoted section, click Close quote.

    The request is canceled, and the quote status changes to Closed.  The closed quote remains in your list of quotes, and continues to be listed in the Quotes grid from the Admin.

  2. To remove the canceled quote from your list of quotes, click Delete.

  3. When prompted to confirm, click OK.

    The closed quote is removed from your list of quotes. However, it continues to be listed in the Admin Quotes grid, with the Closed status.

Column descriptions

Column Description
Quote Name The name assigned to the quote request by the buyer.
Created The date the quote request was first submitted.
Created By The first and last name of the buyer who submitted the quote request.
Status Indicates the current status of the quote. The status of a quote can be changed only by action on the part of either the buyer or seller.
Submitted - The buyer’s request for a quote hasn’t yet been opened by the seller. While in this state, the buyer can still make changes to the request for a quote. Available actions: View / Close / Edit Quantity / Delete SKU / Add Comments / Edit Shipping Address
Pending - The seller has opened the request and is in the process of reviewing it and preparing a response. Available actions: View / Close
Updated - The seller has sent a response to the buyer, and the Proceed to Checkout button is enabled. While in this state, the buyer can continue to make changes to the quote. Available actions: View / Send for Review / Proceed to Checkout / Delete Quote / Close / Edit Quantity / Delete SKU / Add comments / Edit Shipping Address
Open - The buyer is making changes to the quote, and the Proceed to Checkout button is disabled. Available actions: View / Send for Review / Delete Quote / Edit quantity / Delete SKU / Add Comments / Edit Shipping Address
Ordered - The buyer has submitted an order based on the negotiated quote. The quote is locked, and cannot be edited. Available action: View
Closed - The buyer has ended the negotiation and cancels the quote. The quote is locked, and cannot be edited by either buyer or seller. Available actions: View / Delete
Declined - The seller has declined the request for a quote, or to make a proposed change during the negotiation process. A quote can be declined at any stage of the workflow. Any custom pricing is removed from the quote. The buyer can continue editing the quote and resubmit, or make the purchase based on standard catalog prices. Available actions: View / Send for Review / Delete Quote / Edit Quantity / Delete SKU / Add Comments / Edit Shipping Address
Expired - The lifetime of the quote has expired. Any proposed prices are reset. The buyer can either complete the purchase based on standard catalog prices, or initiate another round of negotiations. Available actions: View / Send for Review / Delete Quote / Edit Quantity / Delete SKU / Add Comments / Edit Shipping Address
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