System Reports

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The system reporting tool gives you the ability take periodic full, or partial, snapshots of the system, and save them for future reference. You can compare performance settings before and after code development cycles, or changes to server settings. The system reporting tool can dramatically reduce the time spent preparing and submitting the information required by Support to begin an investigation.

From the System Reports grid, you can view and download existing reports, delete reports, and create new reports.

Access system reports

On the Admin sidebar, go to System > Support > System Report.

Admin - system reports Manage System Reports

Create a new report

  1. Click New Report.

  2. In the Groups list, select each set of information that you want to include in the report. By default, all groups are selected.

    System report - select groups Select Groups

  3. In the upper-right corner, click Create.

    It might take a few minutes for the report to generate, depending on the number of report types selected. When the report is ready, it appears at the top of the grid with the date and time generated.

View module info

You can find useful information about installed modules, including the Connector, in the Admin.

To view report info for each installed module:

  1. On the Admin sidebar go to System > Support > System Report.
  2. Click New Report.
  3. Select Modules from the Groups list and click Create.
  4. After the report generates, click Select and then View to see all module versions.
  5. Click Download to download the report.

    System report of installed modules System report of installed modules

See what changes were released in each version of the Connector in the changelog in MCOM > Change log.

Manage system reports

In the Action column of the grid, select one of the following:

  • View - Use this function to view the details of the report.
  • Delete - Use this function to delete the generated report from the list.
  • Download - Use this function to save the report as an HTML file.

View system report details

  1. For the report you need, select View in the Actions column.

    System report - view details View System Report

  2. In the left panel, expand Expansion selector each section of the report to view the detail.

    General system report information General System Report Information

Available system reports

Report group Information included
General Adobe Commerce Version
Data Count
Cache Status
Index Status
Environment Environment Information
MySQL Status
Data Duplicate Categories By URL Key
Duplicate Products By URL Key
Duplicate Products By SKU
Duplicate Orders By Increment Id
Duplicate Users By Email
Corrupted Categories Data
Modules Custom Modules List
Disabled Modules List
All Modules List
Configuration Configuration
Data from app/etc/env.php
Shipping Methods
Payment Methods
Payments Functionality Matrix
Logs Log Files
Top System Messages
Today’s Top System Messages
Top Debug Messages
Today’s Top Debug Messages
Top Exception Messages
Today’s Top Exception Messages
Attributes User Defined Eav Attributes
New Eav Attributes
Entity Types
All Eav Attributes
Category Eav Attributes
Product Eav Attributes
Customer Eav Attributes
Customer Address Eav Attribute
RMA Item Eav Attributes
Events Custom Global Events
Custom Admin Events
Custom Frontend Events
Custom Doc Events
Custom Crontab Events
Custom REST Events
Custom SOAP Events
Core Global Events
Core Admin Events
Core Frontend Events
Core Doc Events
Core Crontab Events
Core REST Events
Core SOAP Events
All Global Events
All Admin Events
All Frontend Events
All Doc Events
All REST Events
All SOAP Events
All Crontab Events
Cron Cron Schedules by status code
Cron Schedules by job code
Errors in Cron Schedules Queue
Cron Schedules List
Custom Global Cron Jobs
Custom Configurable Cron Jobs
Core Global Cron Jobs
Core Configurable Cron Jobs
All Global Cron Jobs
All Configurable Cron Jobs
Design Adminhtml Themes List
Frontend Themes List
Stores Website Tree
Websites List
Stores List
Store Views List
OMS Connector
(visible with OMS integration)
Connector Version
Connector monitoring
Message Processing Results