Data Collector

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Data Collector gathers the information about your system that is needed by our Support team to troubleshoot issues with your Adobe Commerce installation. The backup that is created takes several minutes to complete, and includes both a code and database dump. The data can be exported to a CSV or Excel XML file.

System - Data Collector Data Collector

Run Data Collector

  1. On the Admin sidebar, go to System > Support > Data Collector.

  2. In the upper-right corner, click New Backup.

    It takes a few minutes to generate the backup. You can monitor the results of processing by clicking Refresh Status. When complete, the backup appears in the Data Collector grid.

  3. To view a log with the backup details, do the following:

    • In the Action column, select Show Log.

    • Click Back to return to the grid.

    Log

Export backup data

  1. In the first column, select the checkbox of the backup to be exported.

  2. Use the Export menu to choose the format of the export data.

    Export Format

  3. Access the file from the web browser download location and Save it.

Download backup data

After the backup is generated, you can download the copy of Code and DB data.

  1. Find the needed backup entity in the grid.

  2. Make sure it has a Complete status.

  3. Click the entity name in Code Dump or DB Dump columns.

The download process should start automatically.

Delete backup data

  1. On the Admin sidebar, go to System > Support > Data Collector.

  2. Find and select the backup data to be deleted.

  3. In the Action column, click Delete.

  4. To confirm the action, click OK.