Free Shipping

Free shipping is one of the most effective promotions you can offer. It can be based on a minimum purchase, or set up as a cart price rule that is applied when a set of conditions is met. If both apply to the same order, the configuration setting takes precedence over the cart rule.

Check your shipping carrier configuration for any additional settings that may be required for free shipping.

Free Shipping

Step 1: Configure Free Shipping

  1. On the Admin sidebar, tap Stores.

  2. In the Settings section, choose Configuration.

  3. In the Sales secion in the left panel, choose Shipping Methods.

  4. Expand the Free Shipping section. Then, do the following:

  5. Set Enabled to “Yes”.

  6. Enter a Title to identify the Free Shipping method during checkout.

  7. Enter a Method Name to describe this shipping method.

  8. Enter the Minimum Order Amount to qualify for free shipping.

    To use Free Shipping with Table Rates, make the Minimum Order Amount so high that it is never met. This prevents Free Shipping from going into effect, unless it is triggered by a price rule.

  9. In the Displayed Error Message box, type the message to appear if free shipping becomes unavailable.

  10. Set Ship to Applicable Countries to one of the following:

    • All Allowed Countries–Customers from all countries specified in your store configuration can use free shipping.

    • Specific Countries–After choosing this option, the Ship to Specific Countries list appears. Select each country in the list where free shipping can be used.

  11. Set Show Method if Not Applicable to one of the following:

    • Yes–Always shows the Free Shipping method, even when not applicable.
    • No–Shows the Free Shipping method only when applicable.
  12. Enter a Sort Order number to determine the position of free shipping in the list of shipping methods during checkout. (0 = first, 1 = second, 2 = third, and so on.)

  13. Click Save Config.

Step 2: Enable Free Shipping in the Carrier Configuration

Make sure to complete any configuration that is required for each carrier that you plan to use for free shipping. For example, if your UPS configuration is otherwise complete, make the following settings to enable and configure free shipping:

  1. From the Shipping Methods configuration, click to expand the UPS section.

  2. Expand the UPS section.

  3. Set Free Method to “Ground”.

  4. To require a minimum order for free shipping, set Free Shipping with Minimum Order Amount to “Enable”.

  5. Enter the required amount in the Minimum Order Amount for Free Shipping field.

  6. Click Save Config.