Creating a Shipment

The following instructions walk you through the process to create a shipment in Adobe Commerce or Magento Open Source. If you have Inventory Management enabled, you may want to review Creating Shipments with Inventory Management.

If you have Inventory Management enabled, select a source (or location) and an amount of quantity to send per line item. For complete details, see Creating Shipments with Inventory Management.

Create a shipment

  1. On the Admin sidebar, go to Sales > Orders.

  2. Find the order in the grid and open it.

  3. If the order is paid, invoiced, and ready to ship, click Ship.

    The sections at the top of the shipment contain name, address, and payment information from the sales order.

  4. Complete each section of the shipment form using the instructions in the following sections.

Items to Ship

For each line item in the order, modify the Qty to Ship as needed.

Shipping Information

Method 1: Using the order page

  1. On the Admin sidebar, go to Sales > Orders.

  2. In the Action column for the selected order, click View.

  3. Click Ship.

  4. Scroll down to the Payment & Shipping Method block and click Add Tracking Number.

  5. Set Carrier:

    • Custom Value
    • DHL
    • Federal Express
    • United Parcel Service
    • United States Postal Service
  6. Enter Title and Number to track the shipment.

Method 2: Using the shipment page

This method is only allowed if the order shipment has already been created from the order page. You can modify shipping and tracking information as needed using the direct shipment page:

  1. On the Admin sidebar, go to Sales > Shipments.

  2. Find and open the shipment in edit mode.

  3. Scroll down to the Payment & Shipping Method block.

  4. Select the Carrier.

  5. Enter a Title for the package.

  6. Enter the tracking Number.

  7. Click Add.

  8. To send an email with tracking information to customer, click Send Tracking Information, and confirm the action.

    To track the location of any shipment, open the required shipment in edit mode and click Track this shipment.

    Shipping and Tracking Information


Button Description
Back Closes the New Shipment form, and returns to the order
Submit Shipment Adds the shipment for the order.
Reset Restores all fields to original values.

Shipping Comments

  1. Enter Comments for the shipment, if needed.

  2. When the shipment is ready, click Submit Shipment.

Set up comments for shipments

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. Under Sales, select Sales Email.

  3. Expand the Shipment Comments section and modify the settings as needed:

    • The Enabled option is set to Yes by default, which means that the email is sent to a customer when a shipping comment is entered.

    • For Shipment Comment Email Sender, select the person from whom the shipment comment email is sent. The default offers five email addresses.

    • For Shipment Comment Email Template, select the template based on your requirement or select the default option.

    • For Shipment Comment Email Template for Guests, choose the template used for customers who do not have an account in your store.

    • For Shipment Comment Email Copy To, enter the email addresses to send a shipment comment email copy. Separate multiple email addresses with a comma.

    • For Shipment Comment Email Copy Method, select bcc (blind carbon copy) or separate email copy method based on your preference.

  4. Click Save Config.

    Shipment comment configuration

Shipment field descriptions

Shipping Information

Carrier The name of the selected carrier
Title A descriptive name assigned to the package by the carrier.
Number The linked tracking number that is assigned to the package.
Action - Deletes the package information from the shipment record.
Add Add another package to the shipment.

Route Information

Origin Location Displays a list of available locations.
International If checked, identifies the shipment as an international shipment.

Items ordered

Description The description of the item.
SKU The Stock Keeping Unit of the item.
Weight The weight of the item.
Qty Ordered The quantity of the item that was ordered.
Qty Shipped The quantity of items that have been shipped.
Qty Packed The number of items included in this package.

Shipment Comments

Comments Comments about the shipment are for internal use.


Package Label PNG - Download the shipment package label. Size: A6 (105 x 148 mm; 4.1 x 5.6 in.)