Customers can use either of the following to request an RMA from the storefront:
- Orders and Returns Widget in sidebar
- Orders and Returns link in footer
As a best practice, make sure to include a description of your RMA requirements and process in the store’s policy.
To request an RMA
In the footer, click Orders and Returns.
Enter the order information:
- Order ID
- Billing Last Name
Orders and Returns
Below the date, click Return.
Choose the Item to return.
Enter the Quantity to Return.
Set Resolution to one of the following:
Set Item Condition to one of the following:
Set Reason to Return to one of the following:
- Wrong Color
- Wrong Size
- Out of Service
Create New Return