Order Status Notification

Customers can track the status of their orders by RSS feed if the Order RSS feed is enabled in the configuration.  When enabled, a link to the RSS feed appears on each order.

Enable order status notification

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Catalog and choose RSS Feeds underneath.

  3. Expand the Order section.

  4. Set Customer Order Status Notification to Enable.

    Customer Order Status Notification

  5. When complete, click Save Config.

Configure new order email notifications

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Sales Emails underneath.

  3. Expand Expansion selector the Order section.

    Order

  4. Set New Order Confirmation Email Sender to one of the following:

    • General Contact
    • Sales Representative
    • Customer Support
    • Custom Email 1
    • Custom Email 2
  5. Choose the templates you want to use for each customer type:

    • New Order Confirmation Template - Choose a template to use for customers with a registered store account.
    • New Order Confirmation Template for Guest - Choose a template to use for guest customers withoiut a registered store aaccount.
  6. To notify another person (such as a business manager) about the new order, enter the email address to Send Order Email Copy To.

    You can add multiple email addresses if more than one recipient is required.

  7. Set the Send Order Email Copy Method to one of the following:

    Bcc Only one email about the new order is sent to both customer and the additional recipient, but the customer does not see that the email they received was also sent to the additional recipient.
    Separate Email Two separate emails are sent—one to the recipient and one to the customer.
  8. When complete, click Save Config.