A credit memo is a document that shows the amount that is due the customer for a full or partial refund. The amount can be applied toward a purchase or refunded to the customer. You can print a credit memo for a single order, or for multiple orders as a batch. Before a credit memo can be printed, it must first be generated for the order. The Credit Memos view (Sales > Credit Memos) lists the credit memos that have been issued to customers.
The payment method for the order determines, to an extent, the method by which you refund an order.
You can refund orders in three ways:
- Account credit—Orders paid using a credit account can be refunded as an account credit:
- Online refund—Orders paid by credit card through a payment gateway, such as PayPal or Klarna, are refunded online via the payment processor.
- Offline refund—Orders that are paid by Cash on Delivery (COD) or by check or money order are refunded offline.
You can issue an offline refund or account credit (if enabled) for any payment method.
|1||Payment action config||If the Payment Action configuration is set to
|2||Generate invoice||Create an invoice for the order, so that you can send a refund to the customer via credit memo.|
|3||Create credit memo||Issue a credit memo in the Admin for a credit purchase, or a check or money order.|
|Select||Select the checkbox to select the Credit Memo item(s) to be subject to an action, or use the selection control in the column header. Options: Select All / Deselect All|
|Credit Memo||A unique numeric identifier that is assigned when a request for a Credit Memo is submitted.|
|Created||The date and time the buyer first submitted the request for a Credit Memo.|
|Order#||Order ID of the order whose products are being returned.|
|Order Date||The date and time the buyer placed an order.|
|Bill-to Name||The name of the person who is responsible to pay for the order.|
|Status||Indicates the current state of a Credit Memo request.|
|Actions||View - Opens the request for a Credit Memo and maintains a record of the negotiation between buyer and seller.|