Credit Memos

A credit memo is a document that shows the amount that is due the customer for a full or partial refund. The amount can be applied toward a purchase or refunded to the customer. You can print a credit memo for a single order, or for multiple orders as a batch. Before a credit memo can be printed, it must first be generated for the order. The Credit Memos view (Sales > Credit Memos) lists the credit memos that have been issued to customers.

Credit Memos

Refund method

The payment method for the order—account credit, online refund, or offline refund—determines the method by which you refund an order:

  • An order that was placed using a credit account can be refunded to the respective account:

  • An order that was paid by credit card through a payment gateway is refunded online by the payment processor.

  • An order that was paid by Cash on Delivery (COD) or by check or money order is refunded offline.

Column descriptions

Column Description
Select Select the checkbox to select the Credit Memo item(s) to be subject to an action, or use the selection control in the column header. Options: Select All / Deselect All
Credit Memo A unique numeric identifier that is assigned when a request for a Credit Memo is submitted.
Created The date and time the buyer first submitted the request for a Credit Memo.
Order# Order ID of the order whose products are being returned.
Order Date The date and time the buyer placed an order.
Bill-to Name The name of the person who is responsible to pay for the order.
Status Indicates the current state of a Credit Memo request.
Actions View - Opens the request for a Credit Memo and maintains a record of the negotiation between buyer and seller.