You can view your Amazon order information, as received from Amazon, in the Recent Orders section of the store dashboard or on the Amazon orders page (also called the All Orders view).
How you manage your Amazon orders depends on whether or not you have order import enabled or disabled in your Order Settings.
With order import enabled
After store integration, Import Amazon Orders is
Enabled by default. This means that corresponding Commerce orders are created for your Amazon orders and can be managed in the Commerce Orders workflow.
Regardless of your order import settings, Amazon orders that existed in your Amazon Seller Central account prior to your store integration do not import.
Imported Amazon orders are managed in the Commerce Orders workflow, just like your other Commerce stores. Click the Amazon order number in the Order Number column to open the order in the Commerce order process. See View Amazon Orders.
Order import process
When an order is placed on Amazon and order import is enabled, the following process begins.
|An order is placed on Amazon.||- Amazon sets the order status to
- Order information is sent to Commerce.
- Order is added to Amazon orders table with a
|Amazon changes the order status to
||- The status change is sent to Commerce.
- In the Amazon orders table, the order status changes to
- In the Commerce orders workflow, a corresponding Commerce order is created with a
|In Commerce orders workflow, the Commerce order is processed and the status changes to
||- In the Amazon orders table, the order status changes to
- On the next cron job, the order status changes to
Order creation blockers
There are a few scenarios that prevent the creation of the corresponding Commerce order. Commerce orders are not created for orders that are received when any of the following issues occur.
|The item does not exist in the Commerce catalog.||Create the new product in your Commerce catalog and manually match it to the product.|
|The item in the catalog is disabled.||Make sure the product status is enabled.|
|The ordered item is out of stock.||Update or configure the product options for quantity and source.|
When orders cannot be imported, a system message similar to the following will appear at the top of the screen:
1 `Your Amazon store(s) has orders that cannot be imported into Commerce. See Recent Orders in the store dashboard(s): <store name>`
When the issue is resolved, the Commerce order is created on the next sync.
With order import disabled
If you do not want to import and manage your Amazon orders in Commerce, you can change the Import Amazon Orders setting to
Disabled. This means that when new orders are received from Amazon, corresponding Commerce orders are not created.
When disabled, order information received from Amazon appears in the Recent Orders section of the store dashboard and in the All Orders view. This order information is view only, and you must manage these orders in Amazon Seller Central. Click the Amazon order number in the Order Number column to open the order details in Amazon Seller Central. See View Amazon Orders.