Manage Orders

You can view your Amazon order information, as received from Amazon, in the Recent Orders section of the store dashboard or on the Amazon orders page (also called the All Orders view).

How you manage your Amazon orders depends on whether or not you have order import enabled or disabled in your Order Settings.

With order import enabled

After store integration, Import Amazon Orders is Enabled by default. This means that corresponding Commerce orders are created for your Amazon orders and can be managed in the Commerce Orders workflow.

Regardless of your order import settings, Amazon orders that existed in your Amazon Seller Central account prior to your store integration do not import.

Imported Amazon orders are managed in the Commerce Orders workflow, just like your other Commerce stores. Click the Amazon order number in the Order Number column to open the order in the Commerce order process. See View Amazon Orders.

Order import process

When an order is placed on Amazon and order import is enabled, the following process begins.

Change Actions
An order is placed on Amazon. - Amazon sets the order status to Pending.
- Order information is sent to Commerce.
- Order is added to Amazon orders table with a Pending status.
Amazon changes the order status to Unshipped. - The status change is sent to Commerce.
- In the Amazon orders table, the order status changes to Unshipped.
- In the Commerce orders workflow, a corresponding Commerce order is created with a Processing status.
In Commerce orders workflow, the Commerce order is processed and the status changes to Shipped. - In the Amazon orders table, the order status changes to Shipped.
- On the next cron job, the order status changes to Complete in the Commerce orders workflow.

Order creation blockers

There are a few scenarios that prevent the creation of the corresponding Commerce order. Commerce orders are not created for orders that are received when any of the following issues occur.

Scenario Solution
The item does not exist in the Commerce catalog. Create the new product in your Commerce catalog and manually match it to the product.
The item in the catalog is disabled. Make sure the product status is enabled.
The ordered item is out of stock. Update or configure the product options for quantity and source.

When orders cannot be imported, a system message similar to the following will appear at the top of the screen:

1
`Your Amazon store(s) has orders that cannot be imported into Commerce. See Recent Orders in the store dashboard(s): <store name>`

When the issue is resolved, the Commerce order is created on the next sync.

With order import disabled

If you do not want to import and manage your Amazon orders in Commerce, you can change the Import Amazon Orders setting to Disabled. This means that when new orders are received from Amazon, corresponding Commerce orders are not created.

When disabled, order information received from Amazon appears in the Recent Orders section of the store dashboard and in the All Orders view. This order information is view only, and you must manage these orders in Amazon Seller Central. Click the Amazon order number in the Order Number column to open the order details in Amazon Seller Central. See View Amazon Orders.

See also View Amazon Orders, View Amazon Order Details, and Common Order Processing Tasks.