Amazon orders can only be canceled if they are in an
Unshipped status. If the order is pending or partially shipped (unshipped), the order can only be canceled through your Amazon Seller Central account. If the item has been shipped, returns and exchanges must also be handled in your Amazon Seller Central Account.
For tasks other than cancelling an order:
- If you have order import enabled, orders are managed in the Commerce orders workflow.
- If order import is disabled, you must manage your orders in Amazon Seller Central.
Cancel an order in
Click View Store on the store card.
In the Recent Orders section of the store dashboard, click an order number.
The Amazon Order Details page appears.
Click Cancel Order in the header bar.
Cancel Order only appears for orders in
For Reason for cancellation, choose an option.
The order is canceled, and the status is updated to
Canceledin the order details.
The cancellation notification will be sent to your Amazon Seller Central account, and the customer associated with the order will be notified. The status of the corresponding Commerce order, if any, will change to