Cancel an Unshipped Order

Amazon orders can only be canceled if they are in an Unshipped status. If the order is pending or partially shipped (unshipped), the order can only be canceled through your Amazon Seller Central account. If the item has been shipped, returns and exchanges must also be handled in your Amazon Seller Central Account.

For tasks other than cancelling an order:
- If you have order import enabled, orders are managed in the Commerce orders workflow.
- If order import is disabled, you must manage your orders in Amazon Seller Central.

Cancel an order in Unshipped status

  1. Click View Store on the store card.

  2. In the Recent Orders section of the store dashboard, click an order number.

    The Amazon Order Details page appears.

  3. Click Cancel Order in the header bar.

    Cancel Order only appears for orders in Unshipped status.

  4. For Reason for cancellation, choose an option.

  5. Click Confirm.

    The order is canceled, and the status is updated to Canceled in the order details.

The cancellation notification will be sent to your Amazon Seller Central account, and the customer associated with the order will be notified. The status of the corresponding Commerce order, if any, will change to Complete.