Commerce Product Reviews

When the native Product Reviews function is enabled, customers can write reviews for any product in your catalog. Reviews can be written from the product page by clicking:

  • Add Your Review for products with existing reviews.

  • Be the first to review this product for products with no existing reviews.

The Reviews tab lists all current reviews and the form that was used to submit a review.

Your configuration determines whether customers must open an account with your store before writing product reviews or if they can submit reviews as guests. Requiring reviewers to open an account prevents anonymous submissions and improves the quality of reviews.

Example storefront - Add Your Review Add Your Review

The number of stars indicates the product’s satisfaction rating. Visitors can click the link to read the reviews and write their own. As an incentive, customers can receive reward points for submitting a review. When a review is submitted, it is sent to the Admin for moderation. When approved, the review is published in your store.

Example storefront - Reviews tab Reviews tab

View product reviews in the Admin

To view all reviews for a specific product in the Admin, do the following:

  1. On the Admin sidebar, go to Catalog > Products.

  2. Find the product that you want to view and click Edit in the Action column.

  3. On the product page, scroll down and expand the Product Reviews section.

    In this grid, you can also change the specific review by clicking the Edit link in the Action column.

    Example Commerce Admin - Reviews grid Reviews grid