Configuring Email Reminders

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Email reminder rules can be sent at regular intervals by the minute, hour, or day. The configuration determines how many emails are sent in a batch, and the store identity that appears as the sender of the message.

Configure Email Reminders

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Promotions.

  3. Expand Expansion selector the Automated Email Reminder Rules section. Then, do the following:

    Customers configuration - automated email reminder rules Automated Email Reminder Rules

    • Set Enable Reminder Emails to Yes.

    • To set how often to run checks for new customers who qualify automated email reminders, set Frequency to one of the following:

      • Minute Intervals
      • Hourly
      • Daily
    • Set the appropriate Interval, based on the Frequency setting.

    • Set Start Time to the hour, minute, and second the email is sent, based on a 24-hour clock.

    • To limit the number of emails that can be sent in a batch, enter the number in the Maximum Emails per One Run field.

    • To avoid repeated attempts to send failed email, enter the maximum number of attempts in the Email Send Failure Threshold field.

    • Set Reminder Email Sender to the store contact that appears as the sender of the reminder email.

  4. When complete, click Save Config.