My Orders

Customers have access to all of their orders from their account. Orders can be viewed, filtered, tracked, and resubmitted as new orders. Depending on the status of the order, customers can print their orders, invoices, shipments, and refund records.

My Orders

Filter orders

Your initial My Orders results also contain matching orders from subordinate users from all websites within the commerce instance. Use Order filters to quickly find records within the results. To show the filter options, click Filter. Click Close to hide the filters.

Filter Description
SKU or Product Name Enter either a SKU or product name.
Order Number Can be either a full or partial order number.
Order Status Choose a value from the dropdown to filter by status.
Invoice Number Enter either a full or partial invoice number.
Order Date Set one or both date fields to filter by order date.
Created by Filter company orders by the order creator.
Order Total Set min, max, or both values to filter by order total.

View an order

Find the order in the list and click View Order. From the open order, do any of the following:

View Order

Reorder

  1. To create a new order that is a duplicate of the current order, click Reorder.

  2. When the shopping cart appears with the items from the order, you can either continue shopping or proceed to checkout.

Recently Ordered Products

The Recent Orders block is displayed in the sidebar and on the My Account page for customers who are logged in. The Recently Ordered block appears after placing an order. It displays five products from the last purchase.

The customer can re-add products to the cart by selecting the products and clicking Add to Cart. They can also view the last order by clicking View all, which redirects to the My Account page and the Recent Orders block.

  1. Click Print Order.

  2. Follow the instructions in the Print dialog to complete the printing.

  1. On the Invoices tab, click one of the following:

    • Print All Invoices

    • Print Invoice

    Invoices

  2. Use the Print dialog to complete the printing.

  1. On the Order Shipments tab, click one of the following:

    • Print All Shipments

    • Print Shipment

    Print All Shipments

  2. Use the Print dialog to complete the printing.

Track a shipment

  1. On the Order Shipments tab, click Track this Shipment.

  2. Any tracking information that is available appears in a popup window.

  3. When ready, Close Window.

  1. On the Refunds tab, click one of the following:

    • Print All Refunds

    • Print Refund

    Refunds

  2. Use the Print dialog to complete the printing.