Transactional SMS

Stores > Settings > Configuration > dotdigital > Transactional SMS

Transactional SMS Settings

Transactional SMS Settings

Field Scope Description
Enabled Store View Specifies if the dotdigital Transactional SMS functionality is enabled for your store. Options: Yes / No
Manage account   Edit SMS settings Opens the SMS settings tab from the Account page of your dotdigital account.
Enable Phone Number Validation Store View Specifies if phone number validation is enabled at checkout and on the account dashboard. This is used to ensure that all phone numbers entered by customers have a valid format and country code. Options: Yes / No
Select default SMS from name Store View Specifies the source of the SMS from name. Options: Shared pool number / Alphanumeric from name
Alphanumeric from name Store View Sets a specific from name for transactional SMS (field revealed if ‘Alphanumeric from name’ is selected above).

SMS Templates

SMS Templates

Field Scope Description
New Order Confirmation    
Enabled Store View Specifies if the new order confirmation SMS is sent to your customers when new orders are created. Options: Yes / No
Message Store View Defines the message template that is used to send the new order confirmation SMS. Options: Yes / No
Supported variables: {{ first_name }}, {{ last_name }}, {{ email }}, {{ store_name }}, {{ order_id }}, {{ order_status }}
Order Update    
Enabled Store View Specifies if the order update SMS is sent to your customers when an order is updated (on hold or cancelled). Options: Yes / No
Message Store View Defines the message template that is used to send the order update SMS. Supported variables: {{ first_name }}, {{ last_name }}, {{ email }}, {{ store_name }}, {{ order_id }}, {{ order_status }}
New Shipment    
Enabled Store View Specifies if the new shipment SMS is sent to your customers when a new shipment is created. Options: Yes / No
Message Store View Defines the message template that is used to send the new shipment SMS. Supported variables: {{ first_name }}, {{ last_name }}, {{ email }}, {{ store_name }}, {{ order_id }}, {{ order_status }}, {{ tracking_number }}, {{ tracking_carrier }}
New Shipment Update    
Enabled Store View Specifies if the new shipment update SMS is sent to your customers when a shipment is being updated. Options: Yes / No
Message Store View Defines the message template that is used to send the new shipment update SMS. Supported variables: {{ first_name }}, {{ last_name }}, {{ email }}, {{ store_name }}, {{ order_id }}, {{ order_status }}, {{ tracking_number }}, {{ tracking_carrier }}
New Credit Memo    
Enabled Store View Specifies if the new credit memo SMS is sent to your customers when a new refund is created. Options: Yes / No
Message Store View Defines what message template is used to send the new credit memo SMS. Supported variables: {{ first_name }}, {{ last_name }}, {{ email }}, {{ store_name }}, {{ order_id }}, {{ order_status }}, {{ refund_amount }}