Orders and Returns Widget

The Orders and Returns widget gives guests the ability to check the status of their orders, print invoices, and track shipments. When the widget is added to the storefront, it is visible only for guests and for customers who are not logged in to their accounts. Guests can find orders by providing the Order ID, Billing Last Name, and either the Email Address or ZIP Code.

Orders and Returns Widget in Sidebar

To use the Orders and Returns Widget

  1. Choose one of the following fields to be used to find the order:

    • Email Address
    • ZIP Code
  2. Enter the Order ID and Billing Last Name.  Then, enter either the billing Email Address or ZIP Code that is associated with the order.

  3. Click Search to retrieve the order.

    Order Information

To set up the Orders and Returns widget

  1. On the Admin sidebar, go to Content > Elements > Widgets.

  2. In the upper-right corner, click Add Widget.

  3. In the Settings section, do the following:

    • Set Type to Orders and Returns.

    • Choose the Design Theme that is used by the store.

  4. Click Continue.

  5. In the Storefront Properties section, complete the following fields:

    Widget Title Enter a descriptive title for your widget. This title is visible only from the Admin.
    Assign to Store Views Select the store views where the widget will be available. You can select a specific store view, or “All Store Views”.
    Sort Order (Optional) Enter a number to determine the relative order of this item when it appears with other content in the same part of the page. (0 = first, 1 = second, 3= third, and so on.)
  6. In the Layout Updates section, click Add Layout Update. Then, do the following:

    • Set Display On to the type of page where the widget is to appear.

    • Complete the rest of the layout update information to determine where the widget is to appear on the page.

  7. When complete, click Save. When prompted, refresh each invalid cache.