Getting Help with Magento BI

This topic describes how to access our support team if you have questions or want to take advantage of some of our professional services or you encounter problems with our account and want to learn what resources are available to help you troubleshoot the issue.

Service Policies

Click here for a list of which services our customer support team provides.

Submitting a Support Ticket

Need help building an advanced calculated column? Encountered a defect or connection problem? Should you need to get in touch with our support team, we ask that you use our support ticket guidelines. These guidelines outline the information Magento needs to resolve the issue.

Self-Service Troubleshooting

If a problem arises in your account, here are some troubleshooting resources.