Enterprise_Rma Table

Each row in the enterprise_rma table (often called magento_rma  in Magento 2.x, but the name can be customized) contains information about a specific return request. Note that this table only comes standard with your Magento account if you are an Enterprise Edition or Enterprise Cloud Edition customer.

Common Native Columns

Column Name Description
entity_id Unique identifier for the table. Each `entity_id` represents a return request.
date_requested The date that the return was requested.
status The status of the return. Values include ‘received’, ‘pending’, ‘authorized’, among others.
order_id Foreign key associated with the `sales_flat_order` table.
customer_id Foreign key associated with the `customer_entity` table.

Common Calculated Columns

Column Name Description
Order’s created_at This is the date of the original order. This can be used to obtain the time between order and return request.
Customer’s order number This is the customer’s order number associated with the original order.
Seconds between order’s created_at and return’s date_requested The number of seconds from the order date to the return request.
Return’s total value This is the total monetary amount that is returned. This will be the sum of each return item’s individual return amount.

Common Metrics

Metric Name Description Construction
Number of returns The number of returns requested. Operation Column: entity_id
Operation: Count
Timestamp Column: date_requested
Total returned amount The total monetary amount returned. Operation Column: Return’s total value
Operation: Sum
Timestamp Column: date_requested
Average returned amount The average monetary amount returned. Operation Column: Return’s total value
Operation: Average
Timestamp Column: date_requested
Average time to return The average time from order to return. Operation Column: Seconds between order’s created_at and return’s date_requested
Operation: Average
Timestamp Column: date_requested

Connections to Other Tables


  • Create joined columns to segment and filter by order-level attributes on the enterprise_rma table via the following join:
    • Magento 1.x: enterprise_rma.order_id (many) => sales_flat_order.entity_id (one)
    • Magento 2.x: magento_rma.order_id (many) => sales_order.entity_id (one)


  • Create many-to-one columns such as `Return’s total value` on the enterprise_rma table via the following join:
    • Magento 1.x: enterprise_rma_item_entity.rma_entity_id (many) => enterprise_rma.entity_id (one)
    • Magento 2.x: magento_rma_item_entity.rma_entity_id  (many) => magento_rma.entity_id (one)