Deleting a User

Users can be deleted by going to your account dropdown on the top right, clicking Manage Users, selecting the account you want to delete, and then clicking the Deactivate User button.

Before you delete someone, you may want to check if there are any charts you want to keep. Magento BI support can either share the user's dashboards with you, which will allow you to save only what you need, or we can push all the dashboards to your account, which will transfer ownership to you. Contact us and we'll help you figure out the best option.

Reactivating a deleted user

You can reactivate the user by creating a new user with the same email address. They'll get an email to create a new password and their dashboards and settings will be restored upon login.

If you only need the dashboards from that user pushed into a different user's account, do the following:

  1. Use the deleted user's email address to create a new Magento BI user.
  2. Notify support after you create the user. Magento support will transfer the dashboards into your account.
  3. After Magento support notifies you of the transfer, you can delete the user again.