Frequently Asked Questions
|Q:||How does Marketplace ensure the high quality of extensions?|
|A:||The Extension Quality Program (EQP) combines Magento expertise, development guidelines, and verification tools to ensure that all extensions on Magento Marketplace meet our coding standards and best practices.|
The review process includes both an automated check and manual QA review. During the process, the structure and code of each extension is examined and tested for evidence of virus/malware infection, and any indication of plagiarism. The review includes a deep technical examination and sanity check conducted by a Magento engineer, with a focus on documentation, coding structure, performance, scalability, security, and compatibility with the Magento core.
|Q:||Can I still purchase extensions on different sites?|
|A:||Yes, however, the Extension Quality Program applies only to extensions on Magento Marketplace. Magento cannot ensure the quality of extensions that are available through other channels.|
|Q:||Were all Magento 1.x extensions on Connect migrated to Magento Marketplace?|
|A:||Because Magento Marketplace is a curated extension store, not all extensions that were on Connect, nor all of those submitted, receive a Marketplace listing. Only those extensions that pass business, technical, and marketing review are released to Marketplace.|
Magento 1.x extensions are currently available on Magento Marketplace.
|Q:||How is support managed for extensions and services?|
|A:||Customers are advised to contact the provider directly for support, using the information submitted by the provider.|
For support issues related to Magento Marketplace, contact: firstname.lastname@example.org
|Q:||Can extensions and themes be purchased directly from Magento Marketplace?|
|A:||Yes. Magento Marketplace is a full-featured digital commerce site with integrated payments, that is based on the Magento platform. Merchants can pay by credit card or PayPal.|
|Q:||Is there a refund policy for extensions purchased on Magento Marketplace?|
|A:||Yes. Buyers have twenty-five (25) days after the date of purchase to request a refund. Magento reviews all refund requests and if approved, issues the appropriate refund.|
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