Data Collector

Data Collector gathers the information about your system that is needed by our Support team to troubleshoot issues with your Magento installation. The backup that is created takes several minutes to complete, and includes both a code and database dump. The data can be exported to a CSV or Excel XML file.

Data Collector

To run Data Collector:

  1. On the Admin sidebar, click System.

  2. Under Support choose Data Collector.

  3. In the upper-right corner, click New Backup.

    It will take a few minutes to generate the backup. When complete, the backup appears in the Data Collector grid.

  4. To view a log with the backup details, do the following:

    • In the Action column, select Show Log.

    • Click Back to return to the grid.

    Log

To export backup data:

  1. In the first column mark the checkbox of the backup to be exported.

  2. On the Export menu, choose the format of the export data.

    Export Format

  3. Look for the download message at the bottom of the screen, and Save the file.