Configuring Returns

By default, RMA requests can be submitted by customers from the storefront. Requests to return individual items are managed by the Enable RMA attribute, which is managed in the Advanced Settings section of each product record, under Autosettings. By default, the configuration settings are applied to the product. If Enable RMA is set to “No,” the product does not appear in the list of items that are available for return. An RMA can be generated only if there is an item in the order that is available for return. Changes to the value of the Enable RMA attribute apply to both new and existing orders.

Enable RMA for Product

To enable RMAs:

  1. On the Admin sidebar, click Stores.

  2. In the Settings section, choose Configuration.

  3. In the Sales section in the left panel, choose Sales.

  4. Expand the RMA Settings section.

    RMA Settings

  5. Configure RMA settings:

    • Set Enable RMA on Storefront to Yes.

    • Set Enable RMA on Product Level to Yes.

    • Set Use Store Address to one of the following values:

      • Yes – Send returned products to the store address.
      • No – Enter an alternate address for product returns.

      RMA Settings with Alternate Address

  6. Click Save Config.