Magento Commerce, 2.3.x

Resolving Account Errors

Your account may be disapproved or suspended due to breaking the Google Terms of Service and policies on Prohibited Content. The following instructions and information help you review and resolve your account issues. Some of the issues that can cause disapprovals may include product issues. When you open an error, the issue displays with additional information and a link to Google policies and instructions. Review the information then complete edits and actions to resolve those issues through the Magento AdminThe password-protected back office of your store where orders, catalog, content, and configurations are managed..

Review Google's Understanding account suspension, best practices, and troubleshooting for additional information.

After onboarding completes, we check for product approval and account status with Google every 30 minutes for the first 72 hours of your integration. Google may require up to 10 days to complete reviews. After the first 72 hours, Magento checks product and account status once every 24 hours.

To resolve account errors:

1. On the Admin sidebar, tap Marketing. Then under Advertising Channels, tap Google Shopping ads.
2. In the GMC Accounts table, locate an account with Account Status of "Disapproved". In the Actions column, tap Views Details.
3. Tap Account Disapprovals. A list of all account issues displays.


Account Disapprovals

4. For each issue, tap Read Google guidelines in the Actions column. Complete any changes required to resolve the issue.