Free Shipping Promotion

Free shipping can be offered as a promotion, either with, or without a coupon. A free shipping coupon, or voucher, can also be applied to customer pick-up orders, so the order can be invoiced and “shipped” to complete the workflow.

Some shipping carrier configurations give you the ability of offer free shipping based on a minimum order. To expand upon this basic capability, you can use shopping cart price rules to create complex conditions based on multiple product attributes, cart contents, and customer groups.

Step 1. Enable Free Shipping

  1. Enable Free Shipping in your store’s configuration.

  2. Complete the free shipping settings for any carrier service that you want to use for free shipping.

Step 2. Create a Cart Price Rule

  1. On the Admin sidebar, tap Marketing. Then under Promotions, choose Cart Price Rules.

  2. Follow the steps below to set up the type of free shipping promotion that you want to offer.

    • Example 1: Free Shipping for Any Order

      1. Complete the Rule Information as follows:

        • Enter a Rule Name for internal reference.
        • Enter a brief Description to describe the rule.
        • Set Active to “Yes”.
        • In the Websites box, select each site where the free shipping coupon is to be available.
        • Select the Customer Groups to which the rule applies.
        • Set Coupon to one of the following:
          • To offer a free shipping promotion without a coupon, accept the default, “No Coupon” setting.
          • To use a coupon with the price rule, select “Specific Coupon”. If necessary, complete the instructions to set up a coupon.
      2. Scroll down and expand the Actions section. Then, do the following:

        • Set Apply to “Percent of product price discount”.
        • Set Apply to Shipping Amount to “Yes”.
        • Set Free Shipping to “For shipment with matching items”.

        Price Rule Action

    • Example 2: Free Shipping for Orders Over $Amount

      1. Complete the General Information settings as described in the previous example.

      2. Scroll down and expand the Conditions section.

      3. Tap Add () to insert a condition. Then, do the following:

        • In the list under Cart Attribute, choose Subtotal.
        • Click the is link, and choose “equals or greater than”.
        • Click the () “more” link, and enter a threshold value for the Subtotal, such as 100, to complete the condition.

        Condition

      4. If necessary, expand the Actions. section. Then do the following:

        • Set Apply to “Percent of product price discount”.
        • Set Apply to Shipping Amount to “Yes”.
        • Set Free Shipping to “For shipment with matching items”.

        Actions

Step 3. Complete the Labels

Complete Step 4 of the cart price rule instructions to enter any labels that appear during checkout.

Step 4. Save and Test the Rule

  1. When complete, tap Save Rule.

  2. Test the rule to make sure that it works correctly. Price rules are automatically processed with other system rules each night. When you create a new price rule, allow enough time for it to get into the system. Then, test the rule to make sure that it works correctly.